- Intelligent Automation with HIRO™
HIRO™ is an automation tool based on a proprietary combination of artificial intelligence technologies, created by arago GmbH. It can be used to automate both IT and business processes, enabling companies to utilise time and resources effectively.
HIRO™ is always working in the background, whether that be carrying out tasks, or learning new ones. This can be seen in the two modes HIRO™ works in:
- The Automatic Execution Mode
HIRO™ solves tasks automatically by applying pre-existing knowledge.
- The Agile Automation Mode
HIRO™ gets taught new knowledge to automate new tasks in an agile manner.
Primarily, HIRO™ needs to understand the environment that it will automate in, including which tasks can occur there. These can both be extended as the scope grows, but to start off one should select an end to end process to automate, and define which tasks can occur there and their triggers.
Triggers will be defined for each problem type, and an Automation Task will be created in HIRO™ every time a trigger is detected. In the Automatic Execution Mode, HIRO™ tries to solve each task by applying existing knowledge that it will have been taught previously.
If the knowledge present is not sufficient for a specific task, HIRO™ will request to be taught new knowledge in the Agile Automation Mode, so that it can solve the task automatically the next time a similar trigger occurs.
Automating with HIRO™ entails indirectly collaborating with various team members that will each use HIRO™ differently. For this purpose, Arago has created some User Roles to better separate responsibilities, processes for hand-over, and allow for the user interface and training content to be better catered to each role.
- Business Analyst (BA)
Solution Design is carried out by a Business Analyst who is familiar with the business process, and understands how HIRO™ works. They design how all components will work together and what is to be developed.
- HIRO™ Developer (Dev)
A HIRO™ Developer is responsible for creating and configuring the Action Handlers and Connectors planned in the Solution Design phase. They are familiar with the source and target systems, and the available HIRO™ APIs.
- Subject Matter Expert (SME)
Experts who will teach HIRO how to automate processes they are knowledgeable on through a chat conversation where they answer some questions regarding said processes and tasks within them.
- AI Expert (AIE)
This role will be given to users who understand how HIRO works, and can edit HIRO’s automatically generated code to ensure it has translated content from an SME’s chat conversation correctly into KIs.
Where Do I Fit In
Once a business process has been selected for automation, a Business Analyst will design the automated solution for the tasks within that business process and how they will be transferred into HIRO. They will also define which external systems need to be connected to HIRO™ and what content is needed from each.
These designs will be communicated to a Developer who will create the necessary Connectors and Action Handlers which will import data into HIRO™ for automation, and define how HIRO™ interacts with external systems.
Once the integration phase is complete, the Connectors will pick up any triggers that were defined to start an automation task, and push this information into HIRO™. HIRO™ then tries to solve said task with existing knowledge. If there is no knowledge applicable to the task at hand, the Connector should pick up on this, and inform the relevant Subject Matter Expert, who will complete the task manually.
After manual resolution, this knowledge needs to be taught to HIRO™ for next time the same issue occurs. In this case, the automation task that was not able to be solved by HIRO™ appears in the user interface listed in the Automation Task Queue app. This is where the SME would need to locate it and start teaching the HIRO Chatbot when they’re redirected to the Knowledge Acquisition Tool.
Through the chat conversation, HIRO™ understands the steps and translates it into code that is used for automation. These steps are called Knowledge Items and for the process to be complete, an AI Expert would need to peer review HIRO™'s translation, and edit where needed, before deploying all the new knowledge so that HIRO™ can solve the problem itself next time it occurs.